Thank you for attending the Unleashing the AI Flywheel Keynote Talk with Trent Gillespie at the recent Health Insights event!

Below are the downloadable resources and the AI summary from the keynote.

Feel free to contact Trent to book an AI keynote or workshop for your organization—or to get expert advisory support as you begin your AI transformation journey.

Downloads

• Key Slides and Innovation Management System Assessment Form
• Other AI Resources

Keynote Summary

Healthcare is at a breaking point—and a breakthrough moment. With $1 trillion in waste, a 3.2 million worker shortage, and process friction everywhere, the system is bleeding. But these aren't just problems—they're multi-billion dollar innovation opportunities.

AI is your most powerful lever. But here’s the catch: it won’t fix broken systems. It will scale them. Dropping AI into outdated structures only accelerates the mess. If you want transformation, you need to rebuild how your org runs. This is a leadership challenge, not a tech rollout.

The AI Disconnect

Everyone believes in the promise. 95% of healthcare leaders say AI will transform the industry in 3–5 years. But less than half have a real strategy. And in truth, most “strategies” are a few disconnected pilots with no tie to ops or outcomes.

AI must be operationalized. That means reimagining how decisions are made, how work flows, and how teams operate. Not bolted on—rebuilt.

AI as a New Operating System

Think of AI not as a tool, but as your next OS:

• Work: AI agents collaborating with humans, automating bottlenecks.
• Org design: Who manages 100 AI employees? Nobody’s ready for that—yet.
• Scale: Micro-innovation beats big-bang projects. Every process needs a rethink.
• People: 40% of your staff already use AI. Make it safe, supported, and strategic.

When AI is embedded, orgs move faster, adapt better, and unlock innovation from the ground up.

Amazon’s Innovation Engine

Amazon didn’t become a giant by chasing trends. It built a system where innovation is inevitable. That system has eight parts:

1. Innovative Leaders – Visionary, disruptive, accountable.
2. Environmental Context – Scanning tech, trends, and competitors.
3. Clear Direction – A one-page flywheel strategy anyone can act on.
4. Org Design – Decentralized teams that own innovation.
5. Resources – 20%+ capacity carved out for experimentation.
6. Culture – Values that reward speed, ownership, and bold bets.
7. Process – “Working Backwards”: a press release and FAQ to align fast.
8. Evaluation – Continuous, data-driven reviews. No guesswork.

You don’t need luck to innovate. You need this machine. Most orgs are missing half of it.

Amazon’s Healthcare Playbook

Amazon isn’t dabbling in healthcare. It’s building a full-stack platform. Their flywheel?

World-Class Experts + Anytime Access + Ambient Health Monitoring + Integrated Services + AI

• From One Medical to Pharmacy, Amazon is creating seamless, always-on care.
• Their strategy is simple: outcomes, access, and scale. Then spin the flywheel.
• Warning shot: If Amazon can redesign healthcare in seven years, what’s stopping you from reinventing just one piece?

What To Do Now

1. Map your innovation system. Where does change happen—or get blocked?
2. Empower your people. They’re using AI already. Support them.
3. Start your AI Sprint. One meaningful change per month. No more POC paralysis.
4. Build your flywheel. A one-page strategy that drives clarity and action.

Final Word

This isn’t about adopting AI. It’s about becoming the company that runs on it.

Start today like it’s Day One. Then go build the future of healthcare.